+++ PAYMENT +++

Apple Pay, Google Pay, Amazon Pay and PayPal payments
are processed in EUR at the most current exchange rate.
Credit card payments are processed in GBP.

    

 

 

+++ SHIPPING +++


UNITED KINGDOM

Your order will be despatched from our warehouse located in Germany*

  • FREE STANDARD DELIVERY (minimum purchase of £65 required, otherwise £5.59) Deutsche Post DHL Group, Tracked. Allow 2-5 days for delivery.

  • FREE DHL DELIVERY (minimum purchase of £85 required, otherwise £8.59)
    DHL Premium. Allow 1-3 business days for delivery.

  • Free e-mail and sms shipping updates always included

✓ FREE UK RETURNS. Just fill out this form and we'll get back to you

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here



EUROPEAN UNION

Your order will be despatched from our warehouse located in Germany*

  • FREE STANDARD DELIVERY (minimum purchase of €75 required, otherwise €6.59) Deutsche Post DHL Group, Tracked. Allow 2-5 days for delivery.
  • FREE DHL DELIVERY (minimum purchase of €100 required, otherwise €9.99)
    DHL Premium. Allow 1-3 business days for delivery.
  • Free e-mail and sms shipping updates always included

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay.

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange pagehere

 

REST OF EUROPE

Your order will be despatched from our warehouse located in Germany*

  • FREE STANDARD DELIVERY (minimum purchase of €75 required, otherwise €5.79)
    Deutsche Post DHL Group, Tracked. Allow 3-9 days for delivery.

  • FREE DHL DELIVERY (minimum purchase of €100 required, otherwise €14.99)
    Allow 2-6 business days for delivery.

  • Free e-mail and sms shipping updates always included

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here.

 

GERMANY

Your order will be despatched from our warehouse located in Germany*

  • FREE DHL DELIVERY (minimum purchase of €50 required, otherwise €3.99)
    Allow 1-3 business days for delivery.

  • Free e-mail and sms shipping updates always included

FREE RETURNS: you can return items for a refund or exchange within 14 days of receipt. Just click here to get your DHL return label.

 

AUSTRALIA & NEW ZEALAND

Your order will be despatched from our warehouse located in Germany*.

STANDARD DELIVERY Tracked €8.99 - 5-14 business days (Free for orders over €100)
Free e-mail and sms shipping updates always included

 

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here.

 

USA

Your order will be despatched from our warehouse located in NC, USA.

  • STANDARD DELIVERY Tracked - 3-6 business days
    ALWAYS FREE (NO minimum purchase required)
  • USPS PRIORITY Tracked - 1-3 working days
    €2.99 (Free for orders over €50)
  • Free e-mail and sms shipping updates always included

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here.

 

CANADA

Your order will be despatched from our warehouse located in NC, USA.

STANDARD DELIVERY Tracked €6.99 - 5-14 business days (Free for orders over €100)
Free e-mail and sms shipping updates always included

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here.

 

REST OF WORLD

Your order will be despatched from our warehouse located in Germany*.

STANDARD DELIVERY Tracked €8.99 - 5-14 working days (Free for orders over €150)

DHL delivery €24.99 (3-10 days)
Free e-mail and sms shipping updates always included

 

RETURNS: you can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details. View our returns for refund or exchange page here.


CUSTOMS AND IMPORT DUTIES

There will be no customs or import taxes to pay on deliveries in the USA and to the member countries of the European Union.

Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more.


ZIP CODES

If you do not have a post/zip code please enter 000 in field to process your order

 

+++ FAQ +++

I AM HAVING PROBLEMS CHECKING OUT

If you’re receiving an error message during check out please make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact Customer Service here.

DO I HAVE TO PAY TAXES AND DUTIES?

There will be no customs or import taxes to pay on deliveries to the countries in the European Union and in the United States.

Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier. All international orders may be subject to tax and duties. These fees are charged by your government and are separate from any delivery fees.

WHAT IS THE CURRENCY CONVERSION RATE?

All prices listed on our site are in Euro. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, we are displaying your local currency in our shop.

DO YOU OFFER STUDENT DISCOUNT?

You can send us a photo or scan of your student ID for a discount of 20% off your order.

IS NORVINE.COM A SECURE SITE?

Yes. Shop at ease on our website as we have the resources to guarantee security when purchasing online.

WHAT ARE YOUR FACTORY CONDITIONS?

We work closely with our suppliers who constantly strive to ensure all our products are manufactured in factories with the highest standards of working conditions. Their compliance teams regularly travel to factories to ensure that international standards, including Oeko-tex and WRAP, are met and improved. Our t-shirts for Europan market are made of 100% organic combed cotton while those for the US market are Made in USA.

Find out more at our Abous Us page


More Questions?

We're happy to help! Click here to get in touch with us.

 

 

*some products may be shipped from our other EU Warehouse located in Latvia (full EU member country: no additional shipping costs, fees, customs or taxes for customers in the EU).